Frequently Asked Questions (FAQ)

At Donnachie Wear Ltd, we prioritize clarity and transparency. Below are the most common inquiries from our valued customers regarding our products, security, and shipping.

1. Security & Payments

• Is it safe to shop on DonnachieWear.com?

  Absolutely. We utilize Stripe, a global leader in payment processing, to handle all transactions. Our website is secured with SSL (Secure Socket Layer) encryption, ensuring your personal and financial data are never stored on our servers and remain 100% confidential.

• Which payment methods do you accept?

  We accept all major credit and debit cards, including Visa, Mastercard, American Express, and digital wallets like Apple Pay and Google Pay.

• Why was my payment declined?

  Payment declines can occur due to incorrect billing addresses, expired cards, or bank security filters. Please ensure your billing details match your card statement exactly.

2. Shipping & Logistics

• Where do you ship from?

  All orders are managed and dispatched from our main facility in Lochgelly, United Kingdom.

• How long does delivery take?

  • UK Orders: 3-5 business days via standard tracked service.

  • International Orders: 7-14 business days.

  • Please note: Orders are processed within 1-2 business days.

• How can I track my order?

  Once your order is dispatched, an automated email containing your tracking number and a link to the courier’s portal will be sent to your registered email address.

3. Sizing & Product Care

• How do I find my correct size?

  We provide a comprehensive Size Guide on every product page. We highly recommend measuring your bust, waist, and hips to compare against our charts to minimize the need for returns.

• How should I wash my Donnachie Wear garments?

  To preserve the fabric quality, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also located on the inner label of each item.

4. Returns & Refunds

• What is your return policy?

  We offer a 30-day return window from the date of delivery. Items must be in original condition, unworn, unwashed, and with all tags attached.

• How long does it take to receive a refund?

  Once we receive and inspect your return at our Lochgelly office, refunds are processed back to your original payment method within 5-10 business days, depending on your bank’s processing time.

5. Corporate Information

• How can I contact the company directly?

  You can reach our customer success team at payment@DonnachieWear.com or call us at +44 7465249899.

• Where is your company registered?

  Donnachie Wear Ltd is registered in the United Kingdom. Our official correspondence address is:

  38 Benarty Avenue, Crosshill, Lochgelly, KY5 8AZ, United Kingdom.